Hudson Aquatic Systems
Closed
About Hudson Aquatic Systems
Hudson Aquatic Systems in Angola, IN, specializes in innovative aqua therapy solutions, offering underwater treadmills for dogs, horses, and humans. Their systems are designed to enhance recovery and fitness while minimizing impact on joints, making it a unique option for those seeking low-impact exercise alternatives.
The atmosphere at Hudson Aquatic Systems is focused on health and wellness, with knowledgeable staff ready to assist you in finding the right aqua therapy solution. Customers often remark on the top-notch customer service, highlighting their responsiveness and willingness to ensure satisfaction.
Conveniently located in Angola, Hudson Aquatic Systems is easily accessible for both locals and visitors. The establishment offers a comfortable environment where clients can explore their options for aquatic therapy and rehabilitation.
Editor's Review
Customer feedback for Hudson Aquatic Systems reveals a polarized experience among its users. With a solid overall rating of 4.2 out of 5 based on 25 reviews, many customers praise the effectiveness of their underwater treadmills for dogs and horses. For instance, Waka Blair noted, 'We have been very pleased with the underwater treadmill that we purchased from Hudson.' This positive sentiment extends to their customer service, as Brady Reno highlights their 'responsive, knowledgeable' support. However, the data tells a different story when it comes to service and repairs. A significant number of reviewers express frustration regarding the company's after-sales support. For example, Kim Boudreau's account illustrates the issue: 'It’s been 6 months and we have received nothing but run around.' Such complaints highlight a troubling pattern in customer service delivery, especially concerning maintenance and repair requests.
While Hudson Aquatic Systems stands out for its specialized underwater treadmill solutions, the disparity in service experiences is concerning. Some customers have had excellent interactions, while others report significant delays and unresponsiveness when seeking repairs. This inconsistency could deter potential buyers who prioritize reliable service after the sale.
What We Like
- High-quality underwater treadmills for dogs and horses
- Positive feedback on customer service from many users
- First-ever leasing option for treadmills, making it accessible
Room for Improvement
- Inconsistent after-sales support and service response times
- Several complaints about long repair times and communication issues
What Customers Are Saying
“We have been very pleased with the underwater treadmill that we purchased from Hudson.”
— Waka Blair
“Their customer service and support are truly top-notch.”
— Brady Reno
“It’s been 6 months and we have received nothing but run around.”
— Kim Boudreau
What to Expect
- Expect a knowledgeable staff that is eager to assist you with your aqua therapy needs.
- They offer a variety of aqua therapy solutions, including underwater treadmills designed for different animals and humans.
- Pricing varies, but robust warranties and leasing options are available, ensuring long-term value for your investment.
Business Highlights
- ✓Leading provider of underwater canine treadmill therapy solutions
- ✓World class underwater equine treadmills for working and show horses
- ✓Comfortable aqua therapy options for recovery and fitness
- ✓First-ever leasing option for Hudson underwater treadmills
- ✓Custom designs ensuring the solution will fit your specific requirements
- ✓Round-the-clock support, maintenance, and guidance
Google Reviews
We have been very pleased with the underwater treadmill that we purchased from Hudson and with the tech support they have provided us since we purchased the treadmill in January 2020.
We couldn’t be more pleased with Hudson Aquatic Systems! Their customer service and support are truly top-notch—responsive, knowledgeable, and always willing to go the extra mile to ensure everything runs smoothly. The quality of their products speak...
We purchased our underwater treadmill for our rehabilitation facility in 2020. Everything was fine until we wanted to have our UWT serviced. Just routine service. Impossible to get anyone to come. And then finally in 2024 we had an issue that require...
No stars for this company. The customer service is terrible. Our treadmill has been out of service for 3 months. Repeated phone calls, emails and we have had no help. They schedule video calls to see if they can see what is going on with UWT then ...
I’d do zero stars if I could. This company has been horrible from the start. We bought our treadmill 5.5 years ago. The driveline broke twice the first 2 years when it was still under warranty, thankfully. The old owners were unreceptive to our conce...
Reviews from Google
Specialties
Frequently Asked Questions
Visiting Tips
First-time visitors should take time to discuss their specific needs with the staff for tailored recommendations.
Consider visiting during the week to avoid potential crowds and ensure ample time for your consultation.
There is parking available, so you can easily access the facility without worrying about finding a spot.
Hours
- monday8:00 AM - 5:00 PM
- tuesday8:00 AM - 5:00 PM
- wednesday8:00 AM - 5:00 PM
- thursday8:00 AM - 5:00 PM
- friday8:00 AM - 5:00 PM
- saturdayClosed
- sundayClosed
